Return & Refunds

Returns & Exchanges

We do not offer returns or exchanges unless the product received is damaged or incorrect (different from what was ordered). Please review your order carefully before purchasing.

Damaged or Incorrect Items

If you receive a damaged or wrong product, you must contact us within 48 hours of delivery with your order number and clear photos or videos of the product showing the issue. Our team will verify the request and assist with a replacement or refund.

Refunds

Once a request is approved, refunds (if applicable) will be processed to the original payment method within 5–7 business days. For Cash on Delivery (COD) orders, we may request your bank details to process the refund.

Important Notes

Items must be unused and in their original packaging.
Requests made after the 48-hour timeframe may not be accepted.
Minor variations in colour due to lighting or screen settings are not considered defects.

Contact Us

For any return or refund requests, please email us at threadsbysithara@gmail.com with the following details:

Your order number
A description of the issue
Clear photos or videos showing the problem